General Note
Appointments are subject to availability.
When phoning us, local rates apply, mobiles may vary.
Not all models of hearing aids are rechargeable.
Not all hearing aid models will connect directly to all mobile phones.
Not all models of hearing aids are compatible with all accessories.
Wax removal may not be performed due to other underlying conditions and or be reappointed due to diary management capacity.
Warranty
All hearing aids come with a minimum standard of 2 years Warranty. Our top level hearing aids are given 5 years warranty from the point of purchase.
The warranty covers malfunction, breakdown and faulty workmanship. If you believe your hearing aid requires a repair, please contact us as soon as possible and we can arrange for the device to be collected or sent to us. Repairs or re-shells required, due to accidental damage or modifications made by the client are not covered by the warranty and therefore are chargeable.
In this case and or outside of the warranty period, repairs are chargeable between £100 - £300 depending on the problem.
Warranty of Hearing aid Accessories.
All hearing aid accessories are covered against malfunction, breakdown and faulty workmanship within 2 years of purchase. Outside of the 2 year warranty period repairs are chargeable. The cost of the repair ranges from £100 - £300 depending on the problem.
Recommendations
For existing clients that recommend Feel Clear we will provide a £20 John Lewis voucher 60 days after the purchase of any of our hearing aid(s). This is subject to the new client referred keeping the hearing aid. As an existing client the refer a friend and family member incentive is continuous. Therefore for each person you recommend to Feel Clear you will be entitled to a £20 John Lewis Voucher
60 Day Money Back Guarantee
In the event that you are not happy with your purchase within 60 days of your fitting, you are entitled to a full refund. There is also the option of modifying the current hearing aid or exchanging to a different product. In rare cases if you or the Feel Clear audiologist deem the hearing aid to be faulty within the 60 days, then the hearing aid(s) can be exchanged also.
Exchange
An exchange may be offered to you during a follow up appointment if your chosen device is not meeting your needs. If you decide that an alternative product from our price list is more suitable for you, you have the option of returning your hearing aids and accessories in good condition within 30 days of the purchase. If the alternative product is less expensive, the difference in price will be refunded to you. If the alternative product is more expensive, you will be required to pay the difference in price.
Aftercare
We provide an ongoing aftercare service to ensure you are getting the most out of your hearing aid(s) and
after purchasing your new hearing aid(s) we advise at least one follow up to outline any areas you would like a further explanation of, fine-tuning, how best to maintain the product and other areas you wish to cover. We also advise annual check ups of your hearing and hearing aid which we do free of charge. For home visits we do charge a call out fee which is dependant on the miles of travel from the NG9 postal code area. If you prefer to use remote support, this requires you to have an internet connection and there are some aspects of our service provision which are currently not possible remotely and require you to attend a physical appointment. Aftercare appointments and advice are free.
Pacemakers or implantable devices.
Some of our hearing aids and accessories are not compatible with implanted pacemakers or defibrillators. It is not recommended that customers with a medical implant use certain hearing aids and accessories without permission from a cardiac specialist. You will be asked if you have a medical implant at your initial consultation with us. If you inform us that you are wearing a pacemaker or implanted device at your initial consultation, we will discuss the options with you amongst the range of hearing aids and accessories that are suitable for your needs. If you purchase hearing aids or accessories from us and subsequently receive a medical implant, you may need to seek cardiac specialist permission to continue using the devices. You would not be entitled to a refund under these circumstances.
Payment
Our preferred payment method is with a (contactless) debit or credit card or via a mobile phone contactless payment. All payment data is only stored for as long as needed to process the payment or return.
Statutory rights
These terms and conditions do not change your statutory rights relating to cancellation of faulty or misdescribed goods. All information relating to your statutory rights are accessible by contacting your local Trading Standards Service or Citizens Advice Bureau.
Data Protection
Your privacy is important to us. With your permission we will use the data obtained in your consultation to derive a prescription for your hearing aids and to personalise your auditory rehabilitation to suit your individual needs. In some cases we may request your permission to share your data with your General Practitioner, in cases where we discover something beyond our scope of practice. We will not share this data without your permission. We will always keep your personal information safe and we will never sell it to third parties. We may use your data to contact you about orders placed, appointments booked or to send you reminders about your appointments. We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health. In all cases we must have a reason and a legal ground for processing your personal information. You’ll be asked to confirm that you’re happy to provide your personal data and that you give permission to us to process your personal data. You have the right to withdraw your consent at any time.
Complaints.
If there is any aspect of our service provision that does not meet your expectations, we want to hear about it. We are eager to learn about your experience with us and to improve our service, so please contact us. Tel: 07882348081 Email: contact@feelclear.co.uk
Kareem Harrisingh-Palmer is registered with the Health and Care Professions Council (HCPC). The HCPC are responsible for protecting the health and wellbeing of people who use the services of registered health professionals. If you are not happy with the treatment you have been given, or if you are worried about the behaviour or health of your registered Hearing Aid Dispenser you can contact the HCPC; Park House, 184 Kennington Park Road, London, SE11 4BU, 0207 8209684, www.hcpc-uk.org